DSM · Integrated Report 2017 · Business model

  • Stakeholder relationships

Key observations:

The stakeholder section in DSM's Annual Report demonstrates the extent to which the company understands the needs and expectations of their stakeholders and the ways in which they respond to them. The section outlines the tools, such as a user-friendly website platform, that the company has developed to better understand their members’ needs and expectations, and to improve their experiences in workplace. It also provides some quantified results to show the positive progress they have made.  

Secondly, the report embraces Connectivity of Information, as described by the section 3B of the <IR> framework, by connecting key stakeholder issues to specific value created. Overall, the level of detail provided in the report reflects the positive relationships the company has cultivated with their key stakeholders.  

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