Strategy and resource allocation

• The capitals
• Stakeholder relationships
• Strategic focus and future orientation

Key observations:

Randstad's commitment to shareholders, customers, employees and the environment is the basis for its Vision 2020 plan. This is the organization's strategy for the next five years, concisely captured in a two-page table. The table discusses Randstad's commitments to each stakeholder group, the key trends driving opportunities in those areas and the KPIs being used to measure performance.