• Value creation

Key observations:

Thai Oil’s integrated report clearly distinguishes ‘outputs’ from ‘outcomes’ (paras. 4.18-4.20 of the International <IR> Framework). In the business model diagram, the organisation’s products, waste and by-products are concisely outlined through quantitative information (para. 4.18). Then, outcomes to the organisation and to other stakeholders are presented through quantitative and qualitative information and articulated on the capitals.